Consumer Law

We Protect Your Consumer Rights

The Consumer Protection Law provides comprehensive protection against unfair practices that consumers may face when purchasing goods and services. Attorney Nihat Paksoy effectively defends clients' rights with extensive experience in consumer law.

Consumer Arbitration Committee Applications

We provide legal support for applications to consumer arbitration committees — the mandatory application authority for disputes below certain monetary thresholds — including petition preparation, document organization and process follow-up.

• Preparation of application petitions
• Organization of evidence and documents
• Objection to arbitration committee decisions
• Enforcement of decisions

Consumer Court Cases

We offer services for filing and following up cases at consumer courts for disputes exceeding the arbitration committee's jurisdiction or for appeals against committee decisions.

Defective Goods and Services Cases

When goods or services you have purchased do not meet the qualities specified in the contract, do not comply with standards, or fail to provide the expected benefit, you can file a defective goods and services case. Consumer's optional rights in this scope:

• Withdrawal from contract: Return the product and get a full refund
• Price reduction: Request a discount proportional to the defect
• Free repair: Request free repair of the goods
• Replacement: Request replacement with a non-defective equivalent

Distance Sales and Online Shopping

We provide legal support for right of withdrawal, return procedures and contractual violations in online purchases and distance sales agreements. We protect all your rights regarding distance sales, particularly the 14-day right of withdrawal.

Credit and Banking Disputes

We defend consumer rights against banks and financial institutions in matters of consumer credits, credit card disputes, unfair interest practices, administrative fee refunds and insurance cancellations.

Warranty and Service Disputes

We stand by consumers in disputes regarding products that malfunction within the warranty period, authorized service issues, warranty coverage disputes and extended warranty disagreements.

Subscription Cancellation and Unfair Billing

We represent our clients in telecommunications, energy and other subscription service disputes involving unfair billing, subscription cancellation difficulties and cancellation fee disagreements.

Why You Need a Consumer Lawyer

Receiving professional legal support in consumer disputes ensures that you fully understand your rights, identify the correct application channels, and effectively follow up on processes. Our office resolutely defends clients' rights with extensive experience in consumer cases.